ALARM MONITORING CENTRE
Our Alarm Receiving Centre Was Built For Immediate Response
Protecting people, property and critical assets around the clock.
24/7 NSI Gold Monitoring, Handled In-House
Crime Prevention Services operates its own purpose-built Alarm Receiving Centre, staffed 24/7 by trained operators. From intruder and CCTV to fire, lifts and lone worker systems, we deliver fast, reliable response, backed by resilient infrastructure and decades of monitoring experience.
We support both our own installations and existing systems, providing monitoring for installers, facilities teams and national portfolios, with services tailored to how you operate.
What We Monitor
Our Alarm Receiving Centre supports a wide range of systems:
- Intruder alarms
- Access control
- CCTV
- Fire and life-safety systems
- Lift emergency and intercom systems
- Lone worker and personal safety devices
- Environmental and building management alarms
- Refrigeration, HVAC, pumps, generators and sprinklers
- Remote, temporary and specialist sites
When Seconds Matter, Performance Matters
Our Alarm Receiving Centre is audited, resilient and designed for real-world response.
Fire alarms 100% actioned within
30 seconds
Average fire alarm response
3.0 seconds
Average personal attack alarm response
3.1 seconds
Intruder/CCTV alarms 99.87% actioned within
90 seconds
Overall average response time
4.8 seconds
Overall activation response rate
99.39%
Lift Monitoring with Immediate Human Response
Lift emergency communications demand fast, dependable action.
Our Alarm Receiving Centre supports lift intercoms and telemetry systems, ensuring trapped passengers reach a trained operator within seconds.
Monitoring For Installers and Partners
If you’re an installer, facilities provider or lift contractor, we act as a trusted monitoring partner. We support:
- White-label or co-branded services
- IP, dual-path signalling and GSM
- Device onboarding and signalling tests
- Operational documentation for clients
Crime Prevention Services have worked closely with us at Clogau Gold for nearly 20 years to fulfil our high-level security needs and provide guidance for future projects.
The systems are installed to the highest standard by the CPS engineering team and their dedication and commitment ensure that tight deadlines are met, and the systems are fully functional by the opening day at our new stores.”
Ben Roberts
Managing Director
Clogau Gold
How We Onboard and Operate
Everything is supported by our operations team, 24 hours a day.
Step One
Technical survey and signalling tests
Step Two
Custom escalation design, including Policy Response (URN)
Step Three
Full testing and live handover
Step Four
Ongoing reporting, reviews and continuous improvement
Accountable Monitoring From The First Alert
If you need an Alarm Receiving Centre that delivers speed, clarity and accountability – not call-handling scripts – we’re ready to support you.
Accreditations
Certified & Compliant
You can rely on us to deliver fire safety systems that meet required standards — and continue to do so.
BAFE SP203 Certified
NSI Gold Accredited for Fire and Security
Alcumus Safe Contractor Approved
Cyber Essentials
