General
Who are Crime Prevention Services?
We’re a UK-based fire and security company, accredited to NSI Gold. We design, install, maintain and monitor fire and security systems for homes, businesses and public sector sites across the UK. All delivered in-house, all built around real-world use.
What areas do you cover?
We work nationwide. Our engineering teams operate across the UK, providing installation, maintenance, rapid response and 24/7 monitoring wherever it’s needed.
What accreditations do you hold?
We hold industry-leading accreditations including NSI Gold, BAFE and ISO 9001. Together, these confirm that our systems, processes and monitoring meet the highest professional and regulatory standards.
What types of clients do you work with?
We work with homeowners, businesses of all sizes, public sector organisations, estates, vacant properties and high-risk sites. Every system is tailored, never off the shelf.
Fire Systems
What fire systems do you install?
We design, install and maintain conventional and addressable open-protocol fire alarm systems. We also supply and service fire extinguishers, all fully compliant with British Standards.
How often should my fire alarm system be serviced?
Fire alarm systems should be inspected and serviced at least every six months, in line with BS 5839-1. Regular servicing keeps systems compliant, reliable and ready when it matters.
Can you take over maintenance of an existing fire system?
Yes. We can take over maintenance of existing fire alarms and extinguishers, regardless of the original installer, ensuring continuity, compliance and peace of mind.
Security Systems
What Security Systems Do You Provide?
We design, install and maintain intruder alarms, CCTV, monitored CCTV, access control, fire alarms and integrated security systems. These are all built for reliability, ease of use and compliance.
Are your security systems monitored 24/7?
They can be. Systems can be connected to our in-house Alarm Receiving Centre for 24/7 monitoring, giving rapid response and added reassurance.
Can fire and security systems be integrated?
Yes. We regularly design integrated systems that link fire and security, improving response times, efficiency and overall safety.
Can I view my CCTV remotely?
Yes. Our CCTV systems allow secure remote access via phone, tablet or computer, so you can check in anytime, anywhere.
Installation and Maintenance
Do you offer maintenance contracts?
Yes. We offer flexible maintenance packages for all fire and security systems. Monitored systems receive biannual servicing, while non-monitored systems are serviced annually.
What are the benefits of a maintenance contract?
Regular maintenance keeps systems compliant, reliable and working properly. Contracts also include priority response and preferred rates for call-outs and repairs.
How quickly can you respond to faults or emergencies?
Our nationwide engineering team can attend faults and emergencies within 24 hours, helping minimise disruption and downtime.
Do you provide on-call engineers?
Yes. Our on-call engineers are available across the UK to respond to urgent issues outside standard hours.
Can you upgrade an existing system?
Yes. We can upgrade, expand or modernise existing systems to meet current standards or changing site needs.
Business and Compliance
How do I ensure my business remains compliant?
We design and maintain systems to meet BS and EN standards and relevant legislation. Our team also provides clear guidance to help you stay compliant.
Will I receive certification after installation?
Yes. All installations include full NSI Gold certification and, where applicable, BAFE fire certificates.
Can monitoring and maintenance be covered under one contract?
Yes. We offer end-to-end fire and security services – design, installation, maintenance and 24/7 monitoring – under one simple agreemen
Residential
Do you offer home security systems?
Yes. We install intruder alarms, CCTV and smart security systems designed around your home and lifestyle.
Can my home system be linked to your monitoring centre?
Yes. Residential systems can be monitored 24/7 via our Alarm Receiving Centre, with immediate response when required.
Alarm Receiving Centre
What is your Alarm Receiving Centre?
Our ARC is a fully in-house monitoring centre operating 24/7, 365 days a year. Trained operators monitor alarms, CCTV, fire systems and access control, and act immediately when alerts are received.
Why should I link my system to your ARC?
ARC monitoring adds professional oversight, faster response and reduced risk, especially for unoccupied, high-value or high-risk sites.
Who can use ARC services?
Homeowners, businesses, public sector organisations, estates and high-risk properties across the UK.
How quickly will the ARC respond?
Alerts are assessed immediately and escalated without delay, including contacting emergency services where required.
The tecdesk
What is the tecdesk?
The tecdesk is our in-house IT and technical support division, supporting the networks and infrastructure behind modern fire and security systems.
How does the The tecdesk help my business?
It provides IT support, system integration, monitoring, updates and troubleshooting, keeping security systems secure, connected and reliable.
Who is the tecdesk for?
Commercial clients, public sector organisations, and larger residential sites that rely on integrated or multi-site security systems.
Why is The tecdesk part of the Crime Prevention Services group?
Bringing IT in-house removes delays, reduces complexity and ensures every part of your fire and security system works together properly.
