In today's world, the importance of round-the-clock security cannot be underestimated. 24/7 Monitoring stands at the pinnacle of surveillance solutions as a distinguished NSI Gold-accredited Alarm Receiving Centre (ARC) within our head office. we proudly serve throughout the calendar year, ensuring vigilant oversight 24 hours a day.
Across the UK, our vast clientele comprises of third-party installers as well as a diverse range of large commercial retail, estates and domestic clients. Our commitment to excellence is exemplified by our specialised team of in-house SIA-licensed operators. These dedicated professionals not only maintain rigorous standards of care but also exhibit agility in tailoring their responses to alerts, ensuring every situation is managed with utmost efficiency and effectiveness.
Our services are powered by avant-garde technology, ensuring our client base are graced with the zenith of fast response monitoring available in the industry. Our expertise envelops an array of security systems, from remotely monitored CCTV, Panic and intruder alarms to fire alarms and lift monitoring.
Central to our ARC's sophisticated framework is a custom-developed software, Sentinel Plus. We supply all forms of reporting to our clients daily to assist with all aspects of system classifications. Each system is designed to be bespoke to the client’s daily expectation of their system and reports they would require. We pride ourselves on every client receiving a personal service.
Meet our ARC Team
Owen Reid (ARC Manager) – Owen has 11 years’ experience working in Alarm Receiving Centres.
He has daily involvement of alarm handling to the setting up of new Alarm Receiving Centres and aiding in the certification of that ARC. Over the years he has overseen the installation and monitoring of thousands of sites and is well versed in the setup & operation of our alarm monitoring software Sentinel.
Owen ensures he is constantly developing his product knowledge, staying up to date with current products as they become available, this enables him to aid staff, engineers and customers when needed.
Joe Gray (ARC Business support) – Joe Gray has over 5 years alarm experience and started out as an alarm operator. He has a background of providing technical drawings for alarm systems for installations. His current role involves setting up new alarm systems/CCTV, carrying out audits on 911 systems to ensure they are signalling to the ARC correctly.
ARC Supervisors – Our supervisors have over 60 years’ experience working in the Alarm Receiving centre. They oversee a team of 4 and ensure the day-to-day smooth running of the ARC. We pride ourselves on the investment of time with on going training and auditing of the team.
Accreditations of 24/7 Monitoring:
BS5979:2007: Remote monitoring Centre - Esteemed recognition for ARC signals from fire and security systems.
BS8418:2015: Detector Activated CCTV Systems
Our adherence to BS5979 & BS8418 standards ensures clients can acquire a Unique Reference Number (URN) from local police departments. This not only solidifies the security layers but also guarantees prompt police intervention upon any unsolicited intrusion on your property. Choose 24/7 Monitoring, where security never sleeps
